Privacy Policy
Last updated: 21/01/2026
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1. Introduction
This Privacy Policy explains how The Secret Sommelier Ltd, trading as Secret Sommelier(“we”, “us”, “our”), collects, uses and protects your personal information when you visit our website or make a purchase.
We are committed to protecting your privacy and handling your personal data responsibly and transparently.
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2. Who We Are
The data controller responsible for your personal data is:
The Secret Sommelier Ltd
Registered office address:
42 Crabapple Road,
Tonbridge,
Kent,
TN9 1FT
Email:
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3. What Information We Collect
We may collect the following personal information:
a) Information you provide to us
• Name
• Email address
• Delivery address
• Payment-related details (processed securely by our payment providers - we do not store card details)
• Any information you choose to share when contacting us by email
b) Information collected automatically
When you visit our website, we may collect limited technical information such as:
• IP address
• Browser type
• Device information
• Pages visited
This helps us understand how our website is used and improve the experience.
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4. How We Use Your Information
We use your personal information to:
• Process and fulfil orders
• Communicate with you about your order
• Respond to enquiries or support requests
• Improve our website and services
• Comply with legal and regulatory obligations
If you choose to join a mailing list or updates list, we will only send you communications you have opted in to receive.
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5. Legal Basis for Processing
We process your personal data because:
• it is necessary to perform a contract (e.g. fulfilling your order)
• you have given consent (e.g. signing up for updates)
• we have a legal obligation to do so
• we have a legitimate interest in operating and improving our business
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6. Payments
Payments are processed securely by third-party payment providers.
We do not store or have access to your full payment card details.
Your payment information is handled in accordance with the provider’s own privacy policies.
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7. Sharing Your Information
We only share your personal data where necessary, including with:
• payment providers
• delivery partners
• website hosting and technical service providers
These third parties only receive the information required to perform their services and are required to handle your data securely.
We do not sell your personal data.
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8. Marketing Communications
We will only send marketing emails if you have chosen to receive them.
You can unsubscribe at any time by:
• clicking the unsubscribe link in any email, or
• contacting us at hello@secretsommelier.co.uk
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9. Cookies
Our website may use cookies to improve functionality and understand how visitors use the site.
You can control or disable cookies through your browser settings.
Disabling cookies may affect how the website functions.
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10. How Long We Keep Your Data
We keep personal data only for as long as necessary to:
• fulfil orders
• comply with legal or accounting requirements
• resolve disputes
When data is no longer required, it is securely deleted.
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11. Your Rights
Under UK data protection law, you have the right to:
• access the personal data we hold about you
• request correction of inaccurate data
• request deletion of your data (where applicable)
• object to or restrict certain processing
• withdraw consent at any time
To exercise your rights, please contact us at hello@secretsommelier.co.uk.
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12. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.
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13. Changes to This Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on this page, with the “Last updated” date shown above.
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14. Contact
If you have any questions about this Privacy Policy or how we use your data, please contact us at: